So, I came across this astounding Yelp page for a family medicine clinic in Riverdale, NY, proving that sometimes, you just can’t win in my line of work.
I don’t work there but do know some of the staff. They are drilled to be extremely professional to the point of being colorless automatons, which should be kept in mind with some of these reviews.
“Deserves no stars… My mom called on Friday because her left eye was super red to the point where it looked like something popped… called them to make sure that they accept our insurance and have the appropriate doctor who can take a look at her eye and diagnose what is going on… After asking a series of questions over the phone, Dwell Family Doctors confirmed saying that they have an eye doctor who can take a look at my mom’s eye on Saturday…
“After filling out necessary paperwork, before we even meet the doctor, they ask us to pay the co-pay. I found that to be a bit unprofessional and odd but regardless we paid the co-pay before we met the doctor… We wait about 5-10 minutes and the DO finally comes in.”
The visit immediately goes negative over the simple issue of the co-pay, which is a standard requirement of most insurance plans, and one that the insurance carriers actually require medical providers collect. Yet, this person is already primed for a negative encounter over something she would still have to pay at literally any other clinic. And she had to wait 5-10 minutes? Heavens to Betsy, the outrage! The Department of Health should shut them down at once!
“He then asks “what brings you here today?” So my mom explains her condition in regards to her left eye, and the only advice he’s able to give is “you probably need to see an eye specialist”. At that point I’m baffled by his response because the whole reason why we stopped by was because of her EYE and we were told specifically that an eye specialist would be able to check her condition to make sure everything is okay. They gave us false information from the beginning saying that a specialist would be able to diagnose her symptom and when we get there, we’re told that there is no optometrist available. We paid the copay to hear from this place that she needs to see an eye doctor. So ridiculous.”
She was told a doctor could look at her mother’s eye, and chose to interpret this as an eye doctor would be on site. Hardly any urgent care has subspecialists on site, because how is that even feasible economically? Why would they pay an ophthalmologist to sit around all day for the, perhaps, 1 patient at most with an eye problem more severe than simple pinkeye? If her mom were having a bad migraine, would she have expected a neurologist to be on site too? A cardiologist for chest pain? Pulmonologist? Interventional radiologist, perhaps?